Privacy Policy.
How Mixstream collects, uses, shares, and protects your personal data, music, and rights information. Plain language. Concrete commitments.
Your privacy is fundamental. We collect only what's necessary to provide you with the best music platform experience. We never sell your personal data.
Information We Collect
1.1 Account Information
When you create an account, we collect:
- Name and email address
- Profile information and preferences
- Payment and billing information
- Communication preferences
1.2 Content and Usage Data
We collect information about your use of our platform:
- Music files and metadata you upload
- Distribution preferences and settings
- Platform usage analytics and performance data
- AI workflow preferences and feedback
1.3 Technical Information
We automatically collect technical data:
- Device information and browser type
- IP address and approximate location
- Cookies and similar tracking technologies
- Log files and error reports
How We Use Your Information
2.1 Service Provision
- Distribute your music to streaming platforms
- Process royalty payments and financial transactions
- Provide analytics and AI-assisted recommendations
- Manage your account and provide customer support
2.2 Platform Improvement
- Enhance our orchestrator and recommendation models
- Improve platform performance and user experience
- Develop new features and services
- Conduct research and analytics
2.3 Communication
- Send important account and service updates
- Provide customer support and technical assistance
- Share relevant industry news and insights (with consent)
- Send marketing communications (opt-in only)
Data Security
4.1 Security Measures
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data transmission
- Secure cloud storage with access controls
- Regular security audits and penetration testing
- Multi-factor authentication options
4.2 Data Retention
We retain your data only as long as necessary to provide our services or as required by law. You can request data deletion at any time, subject to legal and contractual obligations.
Your Rights and Choices
5.1 Access and Control
You have the right to:
- Access and download your personal data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Restrict or object to certain data processing
5.2 Communication Preferences
You can control:
- Marketing email subscriptions
- Push notification settings
- Data collection for analytics
- Cookie preferences
5.3 Data Portability
You can export your music, metadata, and analytics data in standard formats to migrate to other platforms.
International Data Transfers
Mixstream operates globally, and your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard contractual clauses with service providers
- Adequacy decisions by data protection authorities
- Appropriate safeguards for international transfers
Children's Privacy
Mixstream is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.
Regional Privacy Rights
9.1 GDPR (European Union)
EU residents have additional rights under GDPR including data portability, right to be forgotten, and the right to lodge complaints with supervisory authorities.
9.2 CCPA (California)
California residents have rights to know what personal information is collected, delete personal information, and opt out of the sale of personal information. We do not sell personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes via email or platform notification.
Talk to our privacy team.
For privacy-related questions or to exercise your rights: